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Customer Care

SHIPPING

NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our Melo Fashion team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕

NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Shipping timeframes do not take into account dispatch timeframes. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!

Sydney Same Day & Tonight Delivery 

NOTICE: Sydney Same Day Tonight delivery will be unavailable for the 15th of July due to a high volume of orders. We do apologise for the inconvenience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.

FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES

Order by 10:00 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!

Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!

If your Same Day Order is placed after 1:30 PM AEST Monday - Friday, after 10:30 AM AEST on a Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.

Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here

 

Brisbane & Melbourne Same Day Delivery 

BRISBANE AND MELBOURNE SAME DAY DELIVERY IS CURRENTLY UNAVALIABLE

FLAT RATE $19.95 FOR ALL BRISBANE & MELBOURNE SAME DAY DELIVERIES

Need it now? Place your order before 10.00 AM AEST Monday - Friday to receive your order by 6-9 PM!

If your tonight order is placed after 10.00 AM AEST Monday - Friday, On a Saturday/Sunday or NSW public holiday then your order will be delivered the following business day.

Unfortunately, we are unable to deliver to Australia Post Office Boxes, Business Addresses or Parcel Lockers with Same Day Delivery. Customers must provide a residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Tonight Delivery is available to your address. For more information click here.

When will my order be shipped?

Orders received before 12 PM AEDT Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

*DUE TO THE HIGH NUMBER OF ORDERS FROM OUR SALE THERE IS CURRENTLY A DELAY IN DISPATCH TIMES. WE APOLOGISE FOR THIS INCONVENIENCE AND WE ARE WORKING SUPER HARD TO GET YOUR ORDER DISPATCHED AS SOON AS POSSIBLE.

Please visit our orders page for more information.

Australian Express & Standard Shipping

Australia Post

EXPRESS

1-4 Business Days*

$7.95 AUD

Free for orders over $99 AUD

Australia Post

STANDARD

2-14 Business Days*

$4.95 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

 

New Zealand Shipping


PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

Free for orders over $150 AUD

Australia Post

STANDARD

8-13 Business Days*

$7.95 AUD

Free for orders over $100 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

United Kingdom Shipping

UK SHIPPING

3-5 Business Days*

£6.00 GBP

Free for orders over £100 GBP

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

United States Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Australia Post

STANDARD

10-20 Business Days*

$7.95 AUD

Free for orders over $150 AUD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

 

Canada Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Australia Post

STANDARD

10-15 Business Days*

$7.95 AUD
Free for orders over $150 AUD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

 

Ireland Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

3-10 Business Days*

$20 AUD

Australia Post

STANDARD

10-15 Business Days*

$9.95 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

 

Click here to email us

Customer Care

  • ORDERS
  • PAYMENTS, PROMOS & GIFT VOUCHERS
  • SHIPPING
  • Payments, Promos & Gift Cards

    How can I pay for an order?

    How do I use my store credit?

    Can I use my Store Credit on the White Fox app?

    Can I purchase a White Fox Gift Voucher?

    How do I use a discount code?

    Can I use more than one discount code on my order?

    Can I use Afterpay or Store Credit to Purchase a Gift Voucher?

    Click here to email us
  • RETURNS
  • PRODUCT & STOCK
  • GENERAL INFORMATION